Refund policy

Are you not satisfied with your order or did you order the wrong size? No problem! You can return or exchange your order within 30 days. If you want to change your order, we will send you the correct size or product free of charge. In these cases, please contact our customer service via our contact page.

If the return is caused by the consumer, the consumer is responsible for the shipping costs. The specific fee depends on the express company you choose.

Easy RETURN in 4 simple steps

Step 1: Send an email to info@vamosmode.com and our staff will send you a return form. Please read the conditions on the return form carefully before sending back the product.

Step 2: Fill out the return form completely.

Step 3: Send your order to the address indicated on the return form. Send the product with the completed return form to the address indicated on the return form. Make sure the package has a Track & Trace code. As the sender, you are responsible for the shipping and delivery costs.

Step 4: Once we receive the package in perfect condition, we will ensure that the purchase amount is refunded to your bank account within 3 business days.

Simple exchange in 4 easy steps (for damaged products)

Step 1: Send an email to info@vamosmode.com with photos or a short video of the defective/damaged product you received, and briefly explain the problem with the product.

Step 2: Once we receive the photos/videos of the received product, our team will review the product.

Step 3: If the review is successful, our team will send you a free replacement order.

Step 4: Finally, you will receive new tracking information for your free replacement delivery from our customer service team so you can track its status.



Orders with incorrect address information

Once your order has been shipped, it can no longer be changed. Packages returned due to an incorrect or incomplete address are at the buyer’s expense. Please check the address carefully once or twice. Although we carefully check all orders, we cannot be held responsible for incorrect data such as credit card details or addresses. Please check your order carefully before shipping!

Note: If the customer refuses delivery or does not pick up their order within the specified period (usually 5-7 days), we (the merchants) are not responsible for the refusal of delivery and cannot issue a refund.

Order cancellation:-

You can only cancel your order within 60 minutes after placing it. After 60 minutes, our orders are no longer processed and cancellation is unfortunately no longer possible.

If you want to cancel your order, please contact us at info@vamosmode.com after placing your order.

 

Company name: Vamos-mode
Company number: 81345232
Email: info@vamosmode.com
Phone: +31658961662

Address: Methaanweg 10, Amsterdam 1041 AJ, Netherlands