Frequently Asked Questions

When can I expect the delivery of my order?

To keep our prices as low as possible for you, Vamos-mode ships products directly from the manufacturer or supplier. Therefore, processing your order takes about 1-2 business days. Delivery times to Switzerland, the United Kingdom, and the United States are 2-4 business days.

I have passed my delivery date. What is the status of my order?

For more information about shipping, please visit our  Shipping Policy page. If you have waited longer than the original delivery time and still have not received your order, please  contact us .

How much does delivery cost?

When you order from vamos-mode, you always benefit from free delivery.

How can I pay for my order?

vamos-mode always offers secure payment. We use the most widely used payment methods: credit card, Apple Pay & Google Pay.

I am missing some products. How is that possible?

Some orders are shipped in separate packages to ensure the quality of the products. The products you ordered may come from different suppliers if you ordered multiple products at the same time.


What should I do if I receive a damaged shipment?

Unfortunately, it is possible that your order gets damaged during delivery. As a customer, there is nothing you can do in this case. Please contact our customer service immediately by sending an email to info@vamosmode.com. Please take photos of the damage and attach them to the email.


Without these photos, you cannot return the product. Unfortunately, we will not be able to find a suitable solution for you. Our customer service will process your message as quickly as possible and work with you to find the best solution.

This applies if you bought the wrong product, it does not fit, or you no longer want it.

Please contact our customer service first (info@vamosmode.com). We will see what the best solution is for you. If we cannot find a solution, you will only need to cover the cost of returning the product to us.